What’s in this policy?

This policy applies to Pointman’s software,
our web sites, and all services that we offer including those that may be made
available on third-party web sites. Let’s call this Pointman’s “services.”

There are two ways you may agree to our

By using or
    accessing publicly available services, a user agrees to and is bound by
    the language within this policy as presented.
In order to use
    our services appearing on our own web sites and software, you must
    complete registration. This includes agreeing to this Privacy Policy and
    any applicable Terms of Service. During registration, you must share
    certain information, some of which is personally identifiable (your contact
    details, configuration for your payment account, etc.).
Use of our
    services appearing on third-party web sites means that you’ve accepted our
    Privacy Policy and any applicable Terms of Service.

Across all our services, we use personally
identifiable information to help you run your business, accept payments,
respond to your questions, and bring you news about new products and services.

By the way, you may post your own content
about your customers, properties, jobs, visits, proposals, invoices, payments, and
so forth as part of running your business. We’ll do our part with you. It’s up
to you to protect your customers’, employees’, and subcontractors’ information

If you do not agree to this policy, you may
choose to not use this service. Your continued use of this service means that
you agree to this policy, so please check it periodically for updates.

What’s outside this

This policy does not apply to information we
collect offline or in other ways like referral partners, trade organizations, etc.

Also, our services contain links to other
sites that may help you. This policy does not apply to third-party web sites on
which our services do not appear, even if we link to them or they link back to
our services. Please be aware that we are not responsible for the content or
privacy practices of such other sites. We encourage our users to be aware when
they leave our site and to read the privacy statements of any other site that
collects personally identifiable information.

What information do we

We collect information about you in three ways
in order to perform our services:

Info we get from
    you directly
Info collected
Info collected
    by third-parties

Let’s talk about what’s in each method:

Info we collect from you includes but is not
limited to:

    identifiable information, such as your name, email, phone, postal address,
    and physical addresses
Financial and
    payment information about you and your customer, to help you get paid
Emails, text
    messages, phone calls, and direct contact to talk to each other
    information (e.g. passwords) to help protect your business
Telephone, text,
    and contact data (e.g. on your mobile phone) to help you do business
Microphone and
    camera sensor data to help you do business
Device data
    (e.g. device ID, OS, carrier, etc) to help protect and identify you

Info collected automatically (e.g. whenever
your browser connects to our services), including but not limited to:

Timestamps and
IP Address
Browser type and
Connection type
    and qualities
Device type and
OS type and
Info you
Other stats
    operations data in detail or aggregated for reports, derived from info you
    post (see more in the next section)
Payment data
    returned from our payment processing partner

Info collected by third-parties that assist us
to serve you, including but not limited to:

Google AdWords
Google Analytics
Hosting partner
User analytics
Logging partner
    automation partner
    processing partners
Customer success

What about information
you post?

As a part of operating and growing your
business with Pointman, both of us fully expect that you’ll post info
voluntarily in your Pointman account.

This info includes but is not limited to:

    information: contacts, properties, assets, jobs, visits, notes, templates,
    proposals, media, invoices, payments, price books, custom fields,
    policies, signatures, reports, accounting configuration, and more
Content that you
    post voluntarily in our customer success partner’s tools, such as help
    requests, screen snaps, contact info, messages, and so forth

What automatic collection
technologies do we use?

We also put tokens in our services that help
us remember who you are. There are three ways we may do this:

Browser Cookies
Flash Cookies
Web Beacons

Here’s a little more detail describing each

Browser Cookies

We use "cookies" on our services. A
cookie is a piece of data stored on a visitor's device to help us improve your
access to our services and identify repeat visitors to our services. For
instance, when we use a cookie to identify you, you would not have to login
with a password more than once, thereby saving time while on our services.
Cookies can also enable us to track and target the interests of our users to
enhance the experience on our services.

Before you register, usage of a cookie is in
no way linked to any personally identifiable information on our services. After
you register, we may link a cookie to your account.

Some of our business partners may use cookies
on our services (for example, our advertising and marketing automation
partners). However, we have no access to or control over these cookies.

You may refuse to accept browser cookies by
activating the appropriate setting on your browser. However, if you select this
setting you may be unable to access certain parts of our services. Unless you have
adjusted your browser setting so that it will refuse cookies, our system will
issue cookies when you direct your browser to our services.

We do not directly match our own first-party
cookies to third-party cookies to identify you. We may use third-party services
to understand that you’re the same person on their tools and our services. To
do that, we may go through their approved programming interfaces.

Flash Cookies

Certain features of our services may use local
stored objects (or Flash cookies) to collect and store information about your
preferences and navigation to, from and on our services. Flash cookies are not
managed by the same browser settings as are used for browser cookies, which is
why we distinguish them.

Web Beacons

Parts of our services and our e-mails may
contain small electronic files known as web beacons (also referred to as clear
gifs, pixel tags, and single-pixel gifs) that permit us or our partners to
count users who have visited those services or opened an e-mail and for other
related website statistics (for example, logging access to certain
communications and verifying system and server integrity).

Who owns collected info?

There are two roles you might fit into when
using our services:

As our customer,
    the owner of a contracting business, you own the detailed data you post
    about your business within your Pointman account. We will use it
    internally and with our partners to help you run your business, accept
    payments, respond to your questions, and bring you news about new products
    and services.
As an employee
    or subcontractor of a contracting business given user permission by the
    owner to access posted business data, you own nothing in Pointman. That’s
    important for you to know. We’re here to protect our customers, the contractor
    owners. An employee may login across several contractors. Please be aware
    that as an employee you may neither own data nor should expect privacy
    from your employers. This is a matter between you and your employers.

Pointman owns the data we ask for, the payment
processor account, and aggregate data about your business and many others’

How do we use collected

We use it ourselves to:

To help you run
    your business.
To help you
    collect payment from your customers.
To help you and
    our partners pay us for our services to you.
To respond to
To benchmark you
    in a non-personally identifiable way.
To improve your
    user experience or software/hardware performance.
And to fulfill
    any purpose for which you provide info or give consent.

Do We Share, Sell, Or
Rent Your Info To Anyone Else?

Other than as necessary to fulfill your
requests, we do not. We partner with third-parties to provide specific
services. When you sign up for our services, we will share names, or other contact
information that is necessary for the third-party to provide these services.
These parties are not allowed to use personally identifiable information except
for the purpose of providing these services.

How Do We Use Your Info
For Our Advertising?

To recruit a vibrant community of contractors
like you, we advertise. Heck, we’d shout from rooftops to meet you. We do not
collect personally identifiable information automatically, but we may tie this
information to personal information about you that we collect from other
partners or you provide to us.

Here’s some technical stuff. We will not
facilitate the merging of personally identifiable information with
non-personally identifiable information collected through any advertising
partners and products unless we have notice-of and the user’s prior consent to
that merger. We think this means that we won’t use your personal info from one
partner or service to reveal who you are on another advertising partner without
your consent.

We have implemented these Google Analytics
advertising features:

Remarketing with
    Google Analytics
Google Display
    Network Impression Reporting
Google Analytics
    Demographics and Interest Reporting
    services that require Google Analytics to collect data via advertising
    cookies and identifiers

For personalized advertising (formerly
Interest-based advertising), we adhere to policies from each Google service
too, such as:

    AdWords Policy for Advertising Based on Interests and Location
    AdWords sensitive
    category restrictions
    Services Platform Program Policies

Who Else Gets Your Info
From Us?

To fulfill the purposes above, we may also
disclose your info to:

Our subsidiaries
    and affiliates.
To our
    contractors, service providers, business partners, and other third-parties
    (to finish good stuff faster and better for you).
To third-party
    referral and trade organizations who have business relationships with us.

What About Public
Disclosures From Us?

Without your consent, we’ll never publicly

Personal or
    sensitive data related to financial or payment activities or any
    government identification numbers
Your non-public
    contacts (i.e. contact info for you, your employees, your subcontractors,
    or your customers)

How Do Your Employees And
Subcontractors Use Your Info?

Your employees and subcontractors (your users)
also use your info as you see fit. You may grant and revoke access to your
users. You will be able to see the data your users post on your behalf. They
should expect no privacy from you. We are not responsible for the access you
grant them or what they do with this access.

Please keep in mind that several of our
customers may grant your users access to their contracting business accounts in
Pointman. Each account is its own walled garden in Pointman. We will not share
your detailed business data across accounts, or give you the ability to share
it across accounts from within your account. However, your users may have
serial access to login, see, and post detailed data themselves in multiple
accounts. That’s a matter for you and your users.

How do we collect and
store data?

We collect info when you:

Interact with
    our ads and messages.
Use our services
    (promotional and customer support).
Use services
    posted on third-party web sites.
Use our business
    partners’ services.
Use our services
    and our partners’ services via APIs.

Collected info is stored in a professional
data center managed by our hosting partner with secure facilities, equipment,
and data handling policies.

We secure your data online and offline:

We encrypt
    sensitive information and transmit it in a secure way (via SSL protocols
    through firewalls). You may verify your own encryption and transmission by
    looking for a closed lock icon in your browser and an ‘https’ address
The safety and
    security of your information also depends on you. Where we have given you
    (or where you have chosen) a secret token (e.g. a password) for access to
    certain parts of our services, you are responsible for keeping this secret
    confidential. We ask you not to share your password with anyone.
There are no
    guarantees about security on the Internet. Do everything at own risk.
Regarding our
    employees and contractors, only those who need the information to perform
    a specific job are granted access to personally identifiable information.
We keep our
    computers and records kept in a secured environment.

We handle payments and PCI-Compliance
carefully. Although users can submit credit card or other payment card
information to pay for your service or ours through Pointman, we do not receive
this information itself. Payment card information is transmitted directly to
our third-party payment processing partner, through an Internet connection
secured by industry-standard Secure Socket Layer (SSL) encryption technology.
Our payment processing partner then communicates to Pointman whether your
payment has cleared, but does not provide payment card information to Pointman.

Compliance with Laws and

We will abide by the requirements of greater,
binding laws. We may disclose personal information in the event that
authorities request it. This may happen even in the event that doing so will be
in the best interest of protecting Pointman’s own rights.

Children’s Online Privacy Protection Act

Parts of our services are directed to the
general public. We do not knowingly collect information from children under 13
years of age or have any reasonable grounds for believing that children under
the age of 13 are accessing our services. If we learn that we have
inadvertently collected personal information from a child under age 13, we will
delete that information as quickly as possible. If you believe that we might
have any information from a child under age 13, please contact us.

Your Choices

You play a big part. When you succeed, Pointman
does too. You have three ways you may take action with respect to this policy:

Access to see
    and change info
Limit what is
    collected and stored
Express concern

You have access to see and change info:

You can see what’s
    collected by logging into your Pointman account. You can also go to https://aboutme.google.com/ to
    see what Google has collected about you. Through these services, you can
    change or correct your own data if necessary.
In some
    instances, we cannot delete your information except by also deleting your
We may not
    accommodate a request to change information if we believe the change would
    violate any law or legal requirement or cause the information to be
Don’t forget
    that you can also grant or revoke access by your users (your employees and

You may limit what is collected and stored
about you:

You can withdraw
    consent and delete your info with us. At the time you close your account,
    you may request to delete your business info owned by you, within your Pointman
Please see our
    partners for their policy; just ask for us their contact info.
You may
    configure your browsers as you wish, which may impair our service to you.
You may opt-out
    of our promotional messages by email and other channels from within our
    email communication by the unsubscribe link in the footer. There are
    similar unsubscribe/unfollow features in social media too.
You may opt-out
    of Google Analytics advertising features via AdSettings and AdSettings for
    mobile apps. Please visit Google Analytics currently available opt-outs.

You may always express your concern to us.
Please contact us immediately at the address below.


We reserve the right to change this privacy
policy. All updates posted on this page at the time of change. Please come back
to it from time to time to check it.


You may receive messages by email and other
channels from us in the future to tell you about news, specials, products,
services, or changes to policy. You may unsubscribe from our promotional emails
by following the opt-out in Your Choices above.

Business Transaction or

If we’re merged or bought by another business,
your information may be transferred to the new owner.

Contact Us


403 Main Street, Suite

Buffalo New York 14203

United States

Phone: 1-800-299-2079