What’s in this policy?
This policy applies to Pointman’s software,
our web sites, and all services that we offer including those that may be made
available on third-party web sites. Let’s call this Pointman’s “services.”
There are two ways you may agree to our
By using or
accessing publicly available services, a user agrees to and is bound by
the language within this policy as presented.
In order to use
our services appearing on our own web sites and software, you must
any applicable Terms of Service. During registration, you must share
certain information, some of which is personally identifiable (your contact
details, configuration for your payment account, etc.).
Use of our
services appearing on third-party web sites means that you’ve accepted our
Across all our services, we use personally
identifiable information to help you run your business, accept payments,
respond to your questions, and bring you news about new products and services.
By the way, you may post your own content
about your customers, properties, jobs, visits, proposals, invoices, payments, and
so forth as part of running your business. We’ll do our part with you. It’s up
to you to protect your customers’, employees’, and subcontractors’ information
If you do not agree to this policy, you may
choose to not use this service. Your continued use of this service means that
you agree to this policy, so please check it periodically for updates.
What’s outside this
This policy does not apply to information we
collect offline or in other ways like referral partners, trade organizations, etc.
Also, our services contain links to other
sites that may help you. This policy does not apply to third-party web sites on
which our services do not appear, even if we link to them or they link back to
our services. Please be aware that we are not responsible for the content or
privacy practices of such other sites. We encourage our users to be aware when
they leave our site and to read the privacy statements of any other site that
collects personally identifiable information.
What information do we
We collect information about you in three ways
in order to perform our services:
Info we get from
Let’s talk about what’s in each method:
Info we collect from you includes but is not
identifiable information, such as your name, email, phone, postal address,
and physical addresses
payment information about you and your customer, to help you get paid
messages, phone calls, and direct contact to talk to each other
information (e.g. passwords) to help protect your business
and contact data (e.g. on your mobile phone) to help you do business
camera sensor data to help you do business
(e.g. device ID, OS, carrier, etc) to help protect and identify you
Info collected automatically (e.g. whenever
your browser connects to our services), including but not limited to:
Browser type and
Device type and
OS type and
operations data in detail or aggregated for reports, derived from info you
post (see more in the next section)
returned from our payment processing partner
Info collected by third-parties that assist us
to serve you, including but not limited to:
What about information
As a part of operating and growing your
business with Pointman, both of us fully expect that you’ll post info
voluntarily in your Pointman account.
This info includes but is not limited to:
information: contacts, properties, assets, jobs, visits, notes, templates,
proposals, media, invoices, payments, price books, custom fields,
policies, signatures, reports, accounting configuration, and more
Content that you
post voluntarily in our customer success partner’s tools, such as help
requests, screen snaps, contact info, messages, and so forth
What automatic collection
technologies do we use?
We also put tokens in our services that help
us remember who you are. There are three ways we may do this:
Here’s a little more detail describing each
We use "cookies" on our services. A
cookie is a piece of data stored on a visitor's device to help us improve your
access to our services and identify repeat visitors to our services. For
instance, when we use a cookie to identify you, you would not have to login
with a password more than once, thereby saving time while on our services.
Cookies can also enable us to track and target the interests of our users to
enhance the experience on our services.
Before you register, usage of a cookie is in
no way linked to any personally identifiable information on our services. After
you register, we may link a cookie to your account.
on our services (for example, our advertising and marketing automation
partners). However, we have no access to or control over these cookies.
You may refuse to accept browser cookies by
activating the appropriate setting on your browser. However, if you select this
setting you may be unable to access certain parts of our services. Unless you have
issue cookies when you direct your browser to our services.
We do not directly match our own first-party
cookies to third-party cookies to identify you. We may use third-party services
to understand that you’re the same person on their tools and our services. To
do that, we may go through their approved programming interfaces.
Certain features of our services may use local
stored objects (or Flash cookies) to collect and store information about your
preferences and navigation to, from and on our services. Flash cookies are not
managed by the same browser settings as are used for browser cookies, which is
why we distinguish them.
Parts of our services and our e-mails may
contain small electronic files known as web beacons (also referred to as clear
gifs, pixel tags, and single-pixel gifs) that permit us or our partners to
count users who have visited those services or opened an e-mail and for other
related website statistics (for example, logging access to certain
communications and verifying system and server integrity).
Who owns collected info?
There are two roles you might fit into when
using our services:
As our customer,
the owner of a contracting business, you own the detailed data you post
about your business within your Pointman account. We will use it
internally and with our partners to help you run your business, accept
payments, respond to your questions, and bring you news about new products
As an employee
or subcontractor of a contracting business given user permission by the
owner to access posted business data, you own nothing in Pointman. That’s
important for you to know. We’re here to protect our customers, the contractor
owners. An employee may login across several contractors. Please be aware
that as an employee you may neither own data nor should expect privacy
from your employers. This is a matter between you and your employers.
Pointman owns the data we ask for, the payment
processor account, and aggregate data about your business and many others’
How do we use collected
We use it ourselves to:
To help you run
To help you
collect payment from your customers.
To help you and
our partners pay us for our services to you.
To respond to
To benchmark you
in a non-personally identifiable way.
To improve your
user experience or software/hardware performance.
And to fulfill
any purpose for which you provide info or give consent.
Do We Share, Sell, Or
Rent Your Info To Anyone Else?
Other than as necessary to fulfill your
requests, we do not. We partner with third-parties to provide specific
services. When you sign up for our services, we will share names, or other contact
information that is necessary for the third-party to provide these services.
These parties are not allowed to use personally identifiable information except
for the purpose of providing these services.
How Do We Use Your Info
For Our Advertising?
To recruit a vibrant community of contractors
like you, we advertise. Heck, we’d shout from rooftops to meet you. We do not
collect personally identifiable information automatically, but we may tie this
information to personal information about you that we collect from other
partners or you provide to us.
Here’s some technical stuff. We will not
facilitate the merging of personally identifiable information with
non-personally identifiable information collected through any advertising
partners and products unless we have notice-of and the user’s prior consent to
that merger. We think this means that we won’t use your personal info from one
partner or service to reveal who you are on another advertising partner without
We have implemented these Google Analytics
Network Impression Reporting
Demographics and Interest Reporting
services that require Google Analytics to collect data via advertising
cookies and identifiers
For personalized advertising (formerly
Interest-based advertising), we adhere to policies from each Google service
too, such as:
AdWords Policy for Advertising Based on Interests and Location
Services Platform Program Policies
Who Else Gets Your Info
To fulfill the purposes above, we may also
disclose your info to:
contractors, service providers, business partners, and other third-parties
(to finish good stuff faster and better for you).
referral and trade organizations who have business relationships with us.
What About Public
Disclosures From Us?
Without your consent, we’ll never publicly
sensitive data related to financial or payment activities or any
government identification numbers
contacts (i.e. contact info for you, your employees, your subcontractors,
or your customers)
How Do Your Employees And
Subcontractors Use Your Info?
Your employees and subcontractors (your users)
also use your info as you see fit. You may grant and revoke access to your
users. You will be able to see the data your users post on your behalf. They
should expect no privacy from you. We are not responsible for the access you
grant them or what they do with this access.
Please keep in mind that several of our
customers may grant your users access to their contracting business accounts in
Pointman. Each account is its own walled garden in Pointman. We will not share
your detailed business data across accounts, or give you the ability to share
it across accounts from within your account. However, your users may have
serial access to login, see, and post detailed data themselves in multiple
accounts. That’s a matter for you and your users.
How do we collect and
We collect info when you:
our ads and messages.
Use our services
(promotional and customer support).
posted on third-party web sites.
Use our business
Use our services
and our partners’ services via APIs.
Collected info is stored in a professional
data center managed by our hosting partner with secure facilities, equipment,
and data handling policies.
We secure your data online and offline:
sensitive information and transmit it in a secure way (via SSL protocols
through firewalls). You may verify your own encryption and transmission by
looking for a closed lock icon in your browser and an ‘https’ address
The safety and
security of your information also depends on you. Where we have given you
(or where you have chosen) a secret token (e.g. a password) for access to
certain parts of our services, you are responsible for keeping this secret
confidential. We ask you not to share your password with anyone.
There are no
guarantees about security on the Internet. Do everything at own risk.
employees and contractors, only those who need the information to perform
a specific job are granted access to personally identifiable information.
We keep our
computers and records kept in a secured environment.
We handle payments and PCI-Compliance
carefully. Although users can submit credit card or other payment card
information to pay for your service or ours through Pointman, we do not receive
this information itself. Payment card information is transmitted directly to
our third-party payment processing partner, through an Internet connection
secured by industry-standard Secure Socket Layer (SSL) encryption technology.
Our payment processing partner then communicates to Pointman whether your
payment has cleared, but does not provide payment card information to Pointman.
Compliance with Laws and
We will abide by the requirements of greater,
binding laws. We may disclose personal information in the event that
authorities request it. This may happen even in the event that doing so will be
in the best interest of protecting Pointman’s own rights.
Children’s Online Privacy Protection Act
Parts of our services are directed to the
general public. We do not knowingly collect information from children under 13
years of age or have any reasonable grounds for believing that children under
the age of 13 are accessing our services. If we learn that we have
inadvertently collected personal information from a child under age 13, we will
delete that information as quickly as possible. If you believe that we might
have any information from a child under age 13, please contact us.
You play a big part. When you succeed, Pointman
does too. You have three ways you may take action with respect to this policy:
Access to see
and change info
Limit what is
collected and stored
You have access to see and change info:
You can see what’s
collected by logging into your Pointman account. You can also go to https://aboutme.google.com/ to
see what Google has collected about you. Through these services, you can
change or correct your own data if necessary.
instances, we cannot delete your information except by also deleting your
We may not
accommodate a request to change information if we believe the change would
violate any law or legal requirement or cause the information to be
that you can also grant or revoke access by your users (your employees and
You may limit what is collected and stored
You can withdraw
consent and delete your info with us. At the time you close your account,
you may request to delete your business info owned by you, within your Pointman
Please see our
partners for their policy; just ask for us their contact info.
configure your browsers as you wish, which may impair our service to you.
You may opt-out
of our promotional messages by email and other channels from within our
email communication by the unsubscribe link in the footer. There are
similar unsubscribe/unfollow features in social media too.
You may opt-out
of Google Analytics advertising features via AdSettings and AdSettings for
mobile apps. Please visit Google Analytics currently available opt-outs.
You may always express your concern to us.
Please contact us immediately at the address below.
We reserve the right to change this privacy
policy. All updates posted on this page at the time of change. Please come back
to it from time to time to check it.
You may receive messages by email and other
channels from us in the future to tell you about news, specials, products,
services, or changes to policy. You may unsubscribe from our promotional emails
by following the opt-out in Your Choices above.
Business Transaction or
If we’re merged or bought by another business,
your information may be transferred to the new owner.
403 Main Street, Suite
Buffalo New York 14203